Welcome to Cody James, where we bring you authentic Western wear crafted with the same commitment to quality that defines the American frontier spirit. We’re dedicated to ensuring your satisfaction with every purchase, from the moment you place your order to when our products arrive at your doorstep.

Shipping Information

We’re proud to serve customers worldwide (excluding certain parts of Asia and remote areas), bringing our authentic Western wear to your doorstep no matter where you are.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx
Free Shipping FREE (on orders over $50) 15-25 business days after shipment EMS

Note: Delivery times are estimates and may vary depending on your location and customs processing. International customers may be subject to customs duties and import taxes, which are the responsibility of the recipient.

Returns & Exchanges

At Cody James, we stand behind our Western wear with the same commitment to quality that goes into crafting our finest boots and apparel. If you’re not completely satisfied with your purchase, our returns process is as straightforward as our honest Western values.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of items. All returned items must be in their original condition – unworn, unwashed, and with all original tags attached.

How to Initiate a Return or Exchange

1 Submit Your Request

Complete the Return & Exchange Request Form and email it to [email protected] within the 15-day return period.

2 Package Your Items

Carefully pack the items in their original packaging if possible, including all tags and documentation.

3 Ship Your Return

Send your package to our returns department at:

Cody James Returns
2574 Concord Street
Charlotte, US 28226

4 Include Documentation

Be sure to include a copy of your Return & Exchange Request Form with your shipment.

Return & Exchange Request Form Template

Copy and paste the following template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Full Name: [Your Full Name]
Order Number: [Your Order Number]
Order Date: [Date of Order]
Email Address: [Your Email Address]
Phone Number: [Your Phone Number]
Items to Return/Exchange:
– Item Name: [Product Name]
– Size: [Size]
– Color: [Color]
– Quantity: [Quantity]
– Reason for Return/Exchange: [Please specify reason – size issue, damaged, wrong item, etc.]
Request Type (select one):
[ ] Return for Refund
[ ] Exchange for Different Size
[ ] Exchange for Different Item: [Specify preferred item if known]
Additional Comments: [Any additional information we should know]
I confirm that the items are in original condition with tags attached: [Yes/No]

Refund Processing

Once we receive and inspect your returned items:

  • Refunds will be processed within 5-7 business days of our receipt of your return
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping charges are non-refundable
  • Return shipping costs are the responsibility of the customer, unless the return is due to our error

Non-Returnable Items

To ensure the quality and safety of our products, the following items cannot be returned or exchanged:

  • Wallets & Belts: Due to personal nature and hygiene considerations
  • Men’s Accessories: Including intimate apparel items
  • Final Sale Items: Clearly marked as non-returnable at time of purchase
  • Items not in original condition (worn, washed, or without tags)
  • Items damaged due to customer misuse or wear

Exchange Policy

Exchanges are subject to product availability. If your requested exchange item is out of stock, we will contact you to discuss alternatives or process a refund.

International Returns

For our international customers:

  • Return shipping costs are the responsibility of the customer
  • Customs duties and import taxes are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Questions About Shipping or Returns?

Our customer service team is here to help with any questions about shipping, returns, or exchanges. Contact us at:

Email: [email protected]
Address: 2574 Concord Street, Charlotte, US 28226

We appreciate your business and are committed to ensuring your satisfaction with every Cody James purchase. Thank you for choosing us for your authentic Western wear needs.