At Cody James, we stand behind our Western wear with the same commitment to quality that goes into crafting our finest boots and apparel. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, our returns and exchanges process is designed to be as straightforward as our honest Western values.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of items. All returned items must be in their original condition – unworn, unwashed, and with all original tags attached.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Submit Your Request: Complete the Return & Exchange Request Form below and email it to [email protected] within the 15-day return period.
  2. Package Your Items: Carefully pack the items in their original packaging if possible, including all tags and documentation.
  3. Ship Your Return: Send your package to our returns department at:
    Cody James Returns
    2574 Concord Street
    Charlotte, US 28226
  4. Include Documentation: Be sure to include a copy of your Return & Exchange Request Form with your shipment.

Return & Exchange Request Form Template

Copy and paste the following template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Full Name: [Your Full Name]
Order Number: [Your Order Number]
Order Date: [Date of Order]
Email Address: [Your Email Address]
Phone Number: [Your Phone Number]

Items to Return/Exchange:
– Item Name: [Product Name]
– Size: [Size]
– Color: [Color]
– Quantity: [Quantity]
– Reason for Return/Exchange: [Please specify reason – size issue, damaged, wrong item, etc.]

Request Type (select one):
[ ] Return for Refund
[ ] Exchange for Different Size
[ ] Exchange for Different Item: [Specify preferred item if known]

Additional Comments:
[Any additional information we should know]

I confirm that the items are in original condition with tags attached: [Yes/No]

Refund Processing

Once we receive and inspect your returned items:

  • Refunds will be processed within 5-7 business days of our receipt of your return
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping charges are non-refundable
  • Return shipping costs are the responsibility of the customer, unless the return is due to our error

Non-Returnable Items

To ensure the quality and safety of our products, the following items cannot be returned or exchanged:

  • Wallets & Belts: Due to personal nature and hygiene considerations
  • Men’s Accessories: Including intimate apparel items
  • Final Sale Items: Clearly marked as non-returnable at time of purchase
  • Items not in original condition (worn, washed, or without tags)
  • Items damaged due to customer misuse or wear

Exchange Policy

Exchanges are subject to product availability. If your requested exchange item is out of stock, we will contact you to discuss alternatives or process a refund.

International Returns

For our international customers (serving worldwide, excluding certain parts of Asia and remote areas):

  • Return shipping costs are the responsibility of the customer
  • Customs duties and import taxes are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Questions About Returns?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]

Address: 2574 Concord Street, Charlotte, US 28226

We appreciate your business and are committed to ensuring your satisfaction with every Cody James purchase.